City of Marietta, GA

Customer Service Representative

Customer Service - Marietta, GA - Full Time

Rate of Pay: $18.04
Status: Open Until Filled
This position is on-site Monday - Friday (no remote options)

This is the journey level position of three levels that reports to an assigned Supervisor of Customer Service.  This position is responsible for entering meter data readings and assisting customers with billing inquiries.
 
  • Assists customers (phone or walk-in) with billing inquiries or complaints.
  • Processes applications for connection, disconnection, or transfer of utility service by phone or in person.
  • Verifies no outstanding/delinquent accounts before processing connection or transfer of service.
  • Determines required amount of commercial deposits by calculations based on size and type of individual account.
  • Completes form letter of credit for customers.
  • Determines printing priority for work orders to be distributed to service workers for initiation and/or termination of service.
  • Tracks late deposit assessments and notifies customer or disconnects service.
  • Verifies inspections before processing applications to install permanent electrical meters.
  • Enters requests for refund checks from overpaid accounts into the computer system.
  • Processes and completes non-payment service orders and generates disconnection orders for returned checks and payment agreements.
  • Generates service orders to verify service disconnected for non-payment.
  • Requests checks to reimburse Cashier’s petty cash.
  • Enters meter readings into computer to insure proper billing.
  • Records results and assigns charges for meter tests performed on electric and water meters and mails appropriate correspondence to customer.
  • Handles returned checks from banks by debiting accounts with necessary charges.
  • Generates charges to customer’s account for established fees.
  • Processes accounts for addition to budget billing program.
  • Codes accounts in computer system for health hardships and senior discounts.
  • Processes credit card payments by phone.
  • Assists the Final Billing Representative by transferring balances to active accounts and entering check requests for over payment on final bills.
  • Relieves Switchboard Operator daily during lunch hours and vacation as assigned.
  • Performs other related duties as required. 
                  
Preferred Qualifications:
  • High school graduate or GED and a minimum of two years of related customer service experience in a similar operation.
  • Must have a pleasant speaking voice (English) and ability to interact with customers in an effective and courteous manner. Ability to speak Spanish as a second language preferred.
  • Knowledge of general office procedures, appropriate professional dress, and skill in the use of a personal computer to retrieve and enter account information into database, and modern office equipment (i.e. calculator, copier, FAX, switchboard, credit card processor).
  • Knowledge and skill using business mathematics. Ability to accurately record numeric and other information into the billing database.
  • Ability to work under deadlines and pressures, as all related work must be completed by the end of the business day.
Disclaimer
Successful candidates are required to submit to drug screen & background inquiry.

 
Apply: Customer Service Representative
* Required fields
First name*
Last name*
Email address*
Location *
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

How many years of experience do you have?*
Do you possess a valid Commercial Driver License (CDL)?*
Are you legally authorized to work in the United States pursuant to Federal and State immigration laws?*
Will you now, or at any time in the future, require sponsorship for any type of employment visa status?*
Have you ever been employed by the City of Marietta / BLW?*
If yes:
Position Held Department Separation Date
Do you have any relatives currently employed by the City of Marietta / BLW?*
If yes:
Name Relationship Department
How did you hear about this position? List employee's name for referral:*
Have you completed high school or obtained a GED?*
Employment Information
START WITH YOUR CURRENT OR MOST RECENT JOB. Please input N/A on all required but non-applicable fields.
Employer Name and Address*
Hire Date*
Separation Date*
Job Title*
Starting Pay Rate*
Final Pay Rate*
Number of Employees Supervised
Reason for leaving:*
Supervisor's Name*
Supervisor's Phone Number*
May we contact for reference?*
Employer Name and Address*
Hire Date:*
Separation Date:*
Job Title*
Starting Pay Rate*
Final Pay Rate*
Reason for leaving*
Supervisor's Name*
Supervisor's Phone Number*
May we contact for reference?*
Employer Name and Address
Hire Date
Separation Date
Job Title
Starting Pay Rate
Final Pay Rate
Number of Employees Supervised
Reason for leaving
Supervisor Name
Supervisor's Phone Number
May we contact for reference?
Skills & Training
List any special skills, qualifications, or certifications you have gained which relate to the position for which you are applying:
Accommodations
Are you able to perform the essential functions of this job with or without accommodations?*
I authorize a full background investigation of all information contained in or attached to this application including contacting any or all employers, personal references or others who may have knowledge of my experience, skills, and personal attributes. I certify that any entity or individual who releases any record consistent with this authorization shall not be held accountable for releasing any record or records and expressly release any entity or individual from any or all liability which could be incurred as a result of releasing said record or records.

I have read the foregoing and understand its contents. I also understand that the City of Marietta/BLW requires that I verify as true and accurate all information submitted by me on any application for employment. By my submission of this signed application, I am declaring all information submitted is true and correct. I further understand that misrepresentation or omission of facts or information may result in disqualification for the position applied for, or if employed, disciplinary action up to and including dismissal.

Required*
Signature*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Human Check*